CrowdEyes can reduce the hidden cost of forgotten items

New digital Lost & Found platform aims to help organizations save time, reduce manual administration and create more efficient handling of lost items.

 Copenhagen, May 2026 – For many organizations, lost items are a daily operational task that often takes up more space than you might think. Phone calls, emails, postings, manual registration, internal coordination, storage, delivery and follow-up take time — and time is rarely counted as an actual cost.


CrowdEyes will make this process more efficient.


With a digital Lost & Found platform, organizations can record, manage, match, and release lost items in a more structured and documented manner. This can reduce the need for manual workflows and free up time for employees who currently spend resources searching for items, responding to inquiries, and coordinating internally.


“Forgotten items are often considered a convenience. But for organizations with many visitors, handling them can quickly become a hidden operating cost. CrowdEyes is designed to make the process simpler, faster and more transparent,” says Jann Kallehauge, initiator of CrowdEyes.


A savings potential that is often overlooked

Many companies and public organizations still handle Lost & Found manually. This can be via notebooks, spreadsheets, emails, phone messages, internal chat threads, or physical inspection of storage rooms and lockers.


Each individual inquiry may seem small, but when many guests, customers, students, citizens or users contact the organization about forgotten items, the time spent can quickly grow.


The savings potential of CrowdEyes lies primarily in reducing:

  • time spent on phone calls and emails
  • manual search for objects
  • internal coordination between employees and departments
  • double registration and unsafe workflows
  • incorrect deliveries and lack of documentation
  • unnecessary storage of items that are never picked up
  • repeated inquiries from owners who lack status


When the process is digitized, employees can get a better overview, while users can more easily search, request and follow the process digitally.


Less administration — more time for core tasks

CrowdEyes is particularly relevant for organizations where many people move around daily. This includes hotels, schools, sports halls, amusement parks, transportation operators, shopping malls, cultural institutions, restaurants, events, fitness centers, and municipal units.


In these environments, lost items can quickly become a recurring administrative task. When the process is moved from manual systems to a digital platform, employees can spend less time handling and more time on core tasks.


“Our goal is not just to help return more items to their owners. It is also to help organizations spend fewer resources on a task that is often both fragmented and time-consuming,” says Jann Kallehauge.


Documentation can reduce risk and errors

In addition to saving time, CrowdEyes can contribute to better documentation. When an item is digitally registered and the process of request, verification and delivery is documented, a clearer trail is created.


This can reduce the risk of errors, misunderstandings and uncertainty about who handled an item, when it was registered and how it was handed over.

For organizations with many employees, multiple locations, or changing personnel, this can be a significant advantage.


From cost to service improvement

The savings potential is not just about internal efficiency. A more professional Lost & Found process can also improve the experience for guests, customers, students, citizens and users.

When an individual can quickly see whether an item has been found and how to return it, frustration and uncertainty are reduced, while the organization is able to deliver better service with fewer manual resources.


“A forgotten item is often the start of a bad experience. But if the organization can help quickly and professionally, the situation can be turned into something positive. This is where CrowdEyes creates both efficiency and value in the customer experience,” says Jann Kallehauge.


Scalable solution for high-volume organizations

CrowdEyes is developed for both small and large organizations, but the savings potential becomes particularly evident in environments with a high volume of forgotten items or many inquiries.


For example, it could be:

  • hotels with many daily check-outs
  • schools with large quantities of clothes, bags and equipment
  • sports halls and leisure facilities with many users
  • amusement parks and events with high guest traffic
  • transportation environments with many locations and touchpoints
  • shopping centers with many shops and common areas
  • municipalities with several institutions and citizen-oriented units


The more items and inquiries, the greater the need for structure, self-service and documentation.


En digital standard for Lost & Found

CrowdEyes is working to make the handling of lost items simpler, more efficient and more transparent. The platform aims to give organizations a better basis for managing the process — while reducing the time and costs currently associated with manual handling.


“There is significant efficiency potential in digitizing Lost & Found. Many organizations have already digitized booking, payment, access, customer service and internal operations. Now the time has come to also professionalize the handling of forgotten items,” says Jann Kallehauge.


About CrowdEyes

CrowdEyes is a digital Lost & Found platform that helps organizations register, manage and return lost items in a simple, transparent and documented way.


The solution is developed for companies and organizations with many visitors, guests, students, customers or citizens — including hotels, schools, transportation providers, venues, sports halls, shopping centers, restaurants, cultural institutions and public organizations.


CrowdEyes' ambition is to make it easier for people to get their lost belongings back — and help organizations deliver better service with less manual administration.


 Vision: A world where no item truly stays lost.

Press contact

Jann Kallehauge

jka@crowdeyes.com

45 60 15 60 42