CrowdEyes is a digital platform for registering, handling and documenting lost and found items. The system enables municipal institutions to register found items and make them visible to citizens, who can request their item back via the CrowdEyes mobile app.

The process is simple and can be used across municipal institutions:

• The institution registers found items in the CrowdEyes web app.
• The item becomes visible to citizens in the CrowdEyes mobile app.
• The citizen requests the item via the mobile app.
• The institution verifies the owner.
• Return is registered and documented digitally.

CrowdEyes can be used throughout the municipality, for example:

• Schools and after-school care
• Daycare centers
• Citizen services
• Libraries
• Sports facilities and sports halls
• Swimming pools
• Culture centers
• Youth clubs
• Nursing centers
• Administration and city halls
• Parks and public areas
• Lost and found office

Municipalities handle large amounts of lost property every year, and the process is often:

• Manual
• Time-consuming
• Without documentation
• Without traceability
• With risk of disputes
• With risk in relation to GDPR

CrowdEyes creates a uniform, documented and digital process across the entire municipality.

The municipality typically achieves:

• Less time spent by staff
• Fewer phone calls and inquiries
• Faster returns to citizens
• Documentation for delivery
• Traceability and logging
• GDPR-safe handling
• Fewer unclaimed items
• Better citizen service
• Less resource waste (sustainability)

Yes. CrowdEyes can be used across all municipal institutions, so the municipality gets one comprehensive solution and one comprehensive overview.

Everything can be registered and documented in the system.

Yes. CrowdEyes records:

• Who requested the item
• Who approved the release
• When the item was released
• Any documentation
• History and log

This is important in relation to liability and disputes.

CrowdEyes supports GDPR by:

• To minimize personal data
• To have access control
• To have logging and documentation
• To allow for deletion/anonymization
• To ensure that personal data is not stored in emails, paper or private phones

Yes, typically via:

• Less administration
• Less time consumption
• Less storage
• Fewer unclaimed items
• Less risk of claims and disputes

Typically, a municipality can be up and running within a few weeks depending on the number of institutions.

Yes. Staff use the web app and citizens use the CrowdEyes mobile app.

The system can document the entire process if objects are to:

• Stored for a period of time
• Handed over to the police
• Donated
• Disposed of

This is important in relation to the municipality's documentation obligation.

Yes, CrowdEyes can be integrated via API as needed.

We typically start with:

1. Pilot project at selected institutions
2. Evaluation
3. Rollout to the rest of the municipality

Because lost property today is often handled:

• Without documentation
• Without traceability
• Without uniform procedures
• With personal data in emails and on paper
• With risk of disputes and compensation claims

CrowdEyes makes lost property management a documented and traceable process – in line with other municipal workflows.