FAQ – CrowdEyes for shopping centers
What is CrowdEyes?
CrowdEyes is a digital Lost & Found platform that helps shopping centers register, handle and return forgotten items quickly, structured and documented.
How does CrowdEyes work in a shopping mall?
- Found items are registered in the CrowdEyes web app by the center office, information or security.
- The item becomes visible to customers in the CrowdEyes mobile app.
- The customer requests the item via the mobile app.
- The center verifies the owner.
- Return is registered and documented digitally.
Where are items typically found in a shopping mall?
Typical locations:
- Common areas
- Toilets
- Restaurant area / food court
- Parking garage
- Play areas
- Customer service / information
- Events in the center
What items are typically forgotten?
Typical items:
- Tasker
- Mobiltelefoner
- Nøgler
- Punge
- Kreditkort
- Jakker
- Indkøbsposer
- Smykker
- Briller
- Høretelefoner
- Legetøj
- Tablets
Can stores also use the system?
Yes. CrowdEyes can be used by:
- Center office
- Information
- Security
- Cleaning
- Shops in the center
Everyone can register items in the same system.
What is the benefit for the shopping center?
Advantages:
- Better customer service
- Fewer inquiries for information
- Overview of lost and found items
- Documentation for delivery
- Less administration
- Professional handling
- Better customer experience
- Can be used across all stores
Can customers find their item themselves?
Yes. Customers can via the CrowdEyes mobile app:
- View found items
- Search for items
- Request item return
This reduces the number of inquiries to the central office.
How do we ensure that we deliver to the right owner?
When someone requests an item, staff can verify the owner via:
- Description
- Characteristics
- Documentation
- Approval in the system
The delivery is registered and documented.
Can CrowdEyes be used across multiple centers?
Yes. If you have multiple shopping centers, all centers can use the same system and get one overall overview.
What do we do with items that are not picked up?
CrowdEyes documents the process:
- Opbevaring
- Afhentningsperiode
- Donation
- Bortskaffelse
Is CrowdEyes GDPR-safe?
Yes. CrowdEyes ensures:
- Access control
- Logging
- Documentation
- Data deletion
- Secure handling of personal data
How quickly can we get started?
Most shopping centers can be up and running in a few days.
How much does CrowdEyes cost?
The price depends on the size of the center and number of locations. Contact us for a solution.
We already handle lost and found items in the information – why do we need CrowdEyes?
Because CrowdEyes:
- Collects lost and found items from the entire center in one place
- Makes items digitally visible to the customer
- Reduces inquiries to the information desk
- Documents delivery
- Provides an overview
- Can be used by both stores and center administration
- Provides more professional customer service
