FAQ – CrowdEyes for transportation (train, bus, metro, ferries)

  • What is CrowdEyes?

    CrowdEyes is a digital Lost & Found platform that helps transport operators register, handle and return forgotten items in a structured, documented and efficient manner.

  • How does CrowdEyes work in practice?

    1. Employees register found items in the CrowdEyes web app.
    2. The item becomes visible to passengers in the CrowdEyes mobile app.
    3. The passenger requests the item via the mobile app.
    4. The employee verifies the owner.
    5. Delivery or shipment is registered and documented digitally.

  • Why is CrowdEyes relevant for transportation?

    Transport operators typically handle:

    • Large volumes of lost and found items
    • Many customer inquiries
    • Manual handling
    • Many locations
    • Shipping of items
    • Documentation requirements
    • Risk of disputes

    CrowdEyes creates a uniform and digital process across the entire organization.

  • What items are typically found in transportation?

    Typical items:

    • Bags and backpacks
    • Mobile phones
    • Keys
    • Wallets and credit cards
    • Passports and ID
    • Computers and tablets
    • Headphones
    • Clothing
    • Jewelry
    • Strollers
    • Bikes and scooters
    • Suitcases

  • Can CrowdEyes be used across multiple locations?

    Yes. CrowdEyes is designed for organizations with multiple locations, such as:

    • Stationer
    • Busgarager
    • Tog
    • Metro
    • Færger
    • Terminaler
    • Hittegodskontorer

  • Can passengers find their item themselves?

    Yes. Passengers can, via the CrowdEyes mobile app:

    • Search for items
    • View found items
    • Request the item
    • Track the status of your request

    This reduces the number of phone calls and emails.

  • Can CrowdEyes handle shipping of items?

    Yes. The system can document:

    • Shipment
    • Tracking number
    • Address
    • Date
    • Receipt
    • Who handled the matter

  • How do we ensure that we deliver to the right owner?

    Upon request, ownership can be verified via:

    • Description
    • Contents in bag
    • Documentation
    • ID
    • Authorization in the system

    The delivery is logged and documented.

  • Can CrowdEyes reduce time spent in customer service?

    Yes, typically because:

    • Passengers can find and request themselves
    • Fewer emails
    • Fewer phone calls
    • Less manual handling
    • Less administration

  • Can CrowdEyes provide an overview of lost property?

    Yes. CrowdEyes provides an overview of:

    • Number of items found
    • Locations
    • Status
    • Returned items
    • Unclaimed items
    • History
    • Statistics

    This can be used for reporting and optimizing processes.

  • Is CrowdEyes GDPR-safe?

    Yes. CrowdEyes supports:

    • Access control
    • Logging
    • Documentation
    • Deletion/anonymization
    • Secure data management

  • We already have a lost and found office – why do we need CrowdEyes?

    Because CrowdEyes:

    • Digitalizes the entire process
    • Makes items visible to passengers
    • Reduces customer service calls
    • Documents delivery and shipping
    • Provides traceability
    • Creates consistent workflows
    • Can be used across all locations
    • Provides data and statistics

    CrowdEyes is not a lost property office – it is the system that runs the lost property office digitally.

  • What other values does CrowdEyes contribute?

    Transport operators are often measured on:

    • Kundetilfredshed
    • Responstid
    • Effektiv drift
    • Dokumentation
    • Digitalisering

    CrowdEyes supports all five areas.